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Conditions of sale and use

1) Conditions of Sale

1.1 - These Conditions of Sale govern the terms and conditions of sale of the products (the Products) traded by Dtek S.r.l. . All contracts for sale of products by Dtek S.r.l.  to third parties (the Clients) are governed by these Conditions of Sale, which are considered a major constituent of any offer, order and confirmation of order of purchase of these products. The conditions of sale applicable to an order are the ones in force at the date of the order.

1.2 - Orders will only be accepted in written form and/or online. At the end of the procedure, the customer will receive confirmation of his/her purchase via e-mail, together with the order number (which is required to be stated in all further correspondence). The order will be considered valid and accepted only after we have received confirmation from our bank of receipt of payment, according to the chosen payment method.

1.3 - Prices are indicated inclusive of VAT. The shipping costs and shipping insurance costs are not included within any product price.

1.4 - All prices and payments are quoted in Euro. The conversion rate to other currencies is updated daily, but some differences may be found depending on the exchange rate applied by your Bank at the time of payment.

2) Orders - Invoicing

2.1 - All orders for purchase of products transmitted to Dtek S.r.l.  must contain all details in full and must include all necessary references to locate the products ordered. Each order transmitted to Dtek S.r.l.  is a proposal of contract from the client and therefore will become a commitment for Dtek S.r.l.  only from the moment Dtek S.r.l.  confirms it. The shipment of the order by Dtek S.r.l.  is in itself a confirmation and acceptance of the order.

2.2 - Dtek S.r.l.  has the right to refuse incomplete or not properly requested orders.
In the event that Dtek S.r.l.  is unable to fulfill the order (due to unavailability of the products ordered by the client), Dtek S.r.l.  will inform the client as soon as possible and will reimburse the amount already paid by the customer for this unfulfilled order. In such a case, the client will have no rights to receive further reimbursement or compensation of any kind.

2.3 - The tax documents related to the purchased products will be issued by Dtek S.r.l.  at the time of shipping of these products to the client. For clients who have a VAT Number and wish to receive an invoice in their name, it must be requested at the time of ordering. By default, Dtek S.r.l.  does not issue invoices.

3) Payments

- Credit card
- Bank transfer

Clients who require an invoice must request it at time of order and provide the VAT Number and the related name in full via email to:

All information provided by you when making payments is protected by electronic encryption (SSL-HTTPS) and as such, is protected by PGP technology against computer fraud.

4) Returning Goods

4.1 - In accordance with the Italian Legislative Decree No.185 of the 22/05/1999, the customer has the right to return purchased products without penalty and without providing justification, within 14 working days from the date of receipt of the products.

4.2 - To exercise the right to return an order, the customer must give notice via registered mail which needs signing for on delivery within 48 hours of the date of receipt of the goods, or by telegram, telex or facsimile to Dtek S.r.l. , with the condition that it is followed by a confirmation sent via registered mail which needs signing for on delivery within the following 48 hours.

4.3 - The customer must return the goods, intact in their original packaging, together with the receipt of delivery, within 14 working days of the delivery date. The customer will be responsible for covering all the costs involved with returning the goods and responsible for the original shipment cost itself. The full responsibility for any goods being returned is with the customer. Dtek S.r.l.  will not accept responsibility for any damage or loss that occurs during transport.

4.4 - All returns of goods, intact in their original packaging, must be first authorized by Dtek S.r.l.  Customer Service, which will issue a returning authorization number. Once the client has received the authorization number, he/she can ship the goods to the address communicated along with the authorization number. Shipments sent on a cash on delivery basis will not be accepted.

4.5 - If the client exercises his/her right to return ordered goods in conformity with the above-mentioned procedure, we will be obliged to refund the cost of the goods paid by the customer as per specified on the invoice, the cost of shipment excluded. Dtek S.r.l.  will proceed with crediting the client as soon as possible on receipt of the goods and on the integrity of the goods having been verified.

5) Delivery

5.1 - The deliveries will be carried out by couriers instructed by Dtek S.r.l. , unless otherwise agreed, and at its full discretion. Unless otherwise mentioned, all shipments are by surface mail.

Shipping or pick up within the Italian territory:

- Courier service

Shipping to other countries:

- Courier service

Europe: Austria, Belgium, Denmark, Estonia, Finland, France, Germany, United Kingdom, Ireland, Latvia, Lithuania, Luxemburg, The Netherlands, Poland, Portugal, Czech Republic, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Hungary.

World: Door to door service with deliveries within 48 to 72 hours from dispatch. The system is unable to calculate the cost of these deliveries automatically. Dtek S.r.l.  will communicate such costs to the client directly via email.

Delivery Time

5.2 - The total delivery time starts from the receipt of the payment and depends on the availability of the products ordered, the order processing and on the shipping method chosen by the client. The date of delivery will be communicated as soon as the order is received and the payment confirmed. Dtek S.r.l.  will do its best to keep the client informed via email on the status of the order. The delivery time frames mentioned hereunder are taken to be from the moment the goods leave our warehouse.

Courier Service: deliveries within the Italian territory within 2 working day from the day of pick up. For deliveries abroad, it varies depending on the destination, but within 48 to 72 hours from the day of pick up.

For payments received near holiday periods, the shipping will be postponed to the first available working day.

5.3 - The efficiency and the reality of the date of the delivery and the consequent success of the delivery service can be expedited by completing the form with the delivery address in a precise way. A telephone number in order to be able to arrange the details of delivery with the courier or to provide additional information is also essential.

5.4 - Dtek S.r.l.  is not responsible for a missed delivery due to wrong or outdated address details communicated with an order.

5.5 - The date of delivery may change depending on circumstances beyond our control such as delay of the producers and/or suppliers. A delay in delivery of less than 30 days does not give the client the right to refuse the goods or to claim compensation of any kind.

5.6 - Dtek S.r.l.  retains the right to ship goods in several separate deliveries, even if they constitute separate parts of one order but to charge the client the shipping costs as a single amount only.

5.7 - Special shipping terms and conditions can be agreed in advance between a client and Dtek S.r.l.  but are required to be accepted in written form by Dtek S.r.l. .

5.8 - The shipping costs are not included in any of our prices and will be calculated and charged to the client during the order process. The total cost is calculated by the system based on the order itself, the delivery method chosen and the final destination.

5.9 - The delivery charges, customs duties and other possible local taxes in countries outside of the EU have to be paid by the customer.

5.10 - The goods are traveling at the sole risk of the client and under the responsibility of the carrier. Shipping insurance can be added to the order. The cost will be calculated by the system based on the order itself and the delivery method chosen.

5.11 - Dtek S.r.l.  is not responsible for a missing or delayed delivery due to the absence of the client, or any delegated third party, at the address for delivery communicated with the order. It is the responsibility of the customers to track the status of their orders up to their final destination and, if necessary, to contact the courier in order to organise the delivery.

6) Order Status and Tracking

6.1 - Dtek S.r.l.  offers to clients registered on the website tracking of the current status of their orders. Once the order is transmitted, the client receives notification via email of any status upgrade of his/her order up to shipment.

6.2 - At start of shipping procedure, the client will receive via email the relevant shipping code, this will also be displayed on the account of the client on The client can then follow the shipping in progress until the arrival at the address specified by the client.

7) Product Availability

In case a product becomes temporarily unavailable, we will inform the client as soon as possible and agree on the method of delivery.

8) Order Cancellation

The notification of a cancellation of an order must be received by Dtek S.r.l. , via email within 24 hours, and not later, from the transmission of the order and followed by the written notification within 48 hours via registered mail which needs signing for. Dtek S.r.l.  will confirm, in written form, the acceptance of the cancellation of the order. Otherwise, the order will be processed. The right to return goods will still apply.

9) Products Warranty Technical Support

9.1 - Dtek S.r.l.  only guarantees the perfect condition of the products at the time they leave its warehouse (hereby Sekon S.r.l.  Warranty). Faults covered by the Sekon S.r.l.  Warranty must be reported by the client within 10 days following the date of the receipt of the products and not later, a delay after which the Dtek S.r.l.  Warranty ceases to exist. If within the Dtek S.r.l.  Warranty, the client has the right to have the damaged products replaced against return of these but no right to claim compensation for any other damage, even a later date. The costs of shipping necessary for the replacement of the product would be covered by DtekS.r.l. .

9.2 - Other than the warranty conditions mentioned in point 9.1 above, Dtek S.r.l.  does not offer any warranty other than the one offered by each supplier. The technical support and other intervention under warranty on products are the concern of each supplier and according to the terms and conditions of the warranties as described in the documentation of each product. In particular, Dtek S.r.l.  does not offer any warranty on the compatibility between the products and other products or appliances used by the client and on the capability of the product to fulfil the specific purpose the client has thought of.

9.3 - Except in case of fraud or serious negligence by Dtek S.r.l. , it is understood from now on that, if Dtek S.r.l.  is deemed responsible in any way towards the client, even in the case when Dtek S.r.l.  has not complied, fully or partially, to its obligations towards the client as a result of the process of an order, such responsibility cannot be of a value greater than the price of the products purchased by the client and for which arises the litigation.

10) Communications

For any communication, complaint or request for information, please contact us at:

11) Protection of the Minors

People under 18 are not allowed to submit any order through our form, unless the supervision of an adult is proved.

12) Place of Jurisdiction

All contracts stipulated by Dtek S.r.l.  are considered stipulated in Italy. The customer accepts the current Italian regulations and any possible arbitration by the place of jurisdiction to be the Law Courts of Verona.

13) Modifications of General Conditions

Dtek S.r.l.  reserves itself the right to modify the website, its content, its purpose and these General Conditions at any time. Such modifications will be communicated on website. The client chooses then to use the website with its modified version of the General Conditions or to not to use it anymore.

14) Further Conditions

Further terms and conditions, other than these listed here may rule the sale of products or services or the use of other portions of the website. The user agrees from this moment to follow these terms and conditions.

15) Acknowledgement

As ruled by points 1341 and 1342 of the civil law, the client declares to have read, understood and to accept the following points of the Conditions of Sale of Dtek S.r.l.  specifically: 1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.3, 3, 4.1, 4.2, 4.3, 4.4, 4.5, 5.1, 5.2, 5.3, 5.4, 5.5, 5.6, 5.7, 5.8, 5.9, 5.10, 5.11, 6.1, 6.2, 7, 8, 9.1, 9.2, 9.3, 10, 11, 12, 13, 14 e 15.

General Conditions

In order to register and use the services provided on, the user must first acknowledge the General Conditions listed here.

Only adults of sound mind can register and use the services. Any person who intends to register undertakes to indicate only his/her personal data or company data, guaranteeing its accurateness and truthfulness.
Dtek S.r.l.  reserves itself the right to sue any person who communicates inaccurate data for invoicing purpose.

Dtek S.r.l.  is not responsible for damages or costs resulting from incorrect information or out of date information on this website. The use of the software is an implicit acceptance of the use of personal data regulated by law No. 675, 31 December 1996.

Failure to acknowledge these General Conditions forbids any person to use this website and Skubbashop services.

Liability and warranty release

Prices and payments are quoted in Euro. The conversion rates for other currencies are updated daily, but these converted prices are displayed purely for indication purposes only and do not represent any kind of guarantee. The sole valid prices are the ones indicated in Euro at the time of confirmation of the order.

Dtek S.r.l.  reserves itself the right to modify any price published on this site and the conditions of sale at any time and without any prior notice.

The website is published by Dtek S.r.l.  "as is". Dtek S.r.l.  and its suppliers do not release any warranty, explicit or implicit, as far as permitted by relevant laws, on the operational capability of the website, inaccurate information, typing mistakes, the accurateness, the comprehensiveness and the reliability of the information, materials and products included in it.

Dtek S.r.l.  rejects any warranty, explicit or implicit, including the implicit warranty of commercial capacity and of ability to fulfil a particular purpose. Dtek S.r.l.  will not be responsible for damages of any kind as a result of the use of this website, including direct, indirect or accidental damages, sanctions or consequences as the result of the use of this website except those included in point 1469 bis, 3 comma, n. 1 of the civil law.

Copyright of Dtek S.r.l.

This website is intended for personal use only. Downloading or printing a copy of any portion of the content of this website is permitted for personal and non profit use only. No portion of this website can be reproduced in any way without prior written consent.

Any modification, duplication, reproduction, distribution, sale, resale or use in any other way for commercial purpose is forbidden. Use of this website for illegal purposes is forbidden. The unauthorized use of this website and its content is a violation of the applicable copyright laws.

Copyright, Trademarks and Software

The website and all its contents, including text, photos, graphics, trademarks and software are the exclusive property of Dtek S.r.l.  or of third party service suppliers. These are copyright protected by Italian and international laws. Other products, services, company names mentioned could as well be registered trademarks of their respective owners.


Links to other websites not directly administered by our company are inserted for convenience and do not constitute endorsement of material at those sites, or any associated organization, product or service. Dtek S.r.l.  is not liable for the contents of those websites, does not provide any guarantee and declines any responsibility in relation to those websites. The user takes full risk and responsibility in viewing the information provided on those websites. The absence of a company or trade name in this website cannot be construed as a discouragement.

You are welcome to set up a link to any page of this website on your website but we would appreciate it if you let us know in advance where the links to our website will appear.

Governing Law

The here mentioned General Conditions are governed by Italian law. For any possible arbitration, the exclusive place of jurisdiction would be the Law Courts of Verona.

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